You may need to turn the volume up on the at t u verse cable box.
At t u verse cable box volume.
In fact with cable i didn t have this issue and the cable box was hooked up in exactly the same way to both tvs.
Tune to another channel to see if the volume issue is limited to just this channel or all channels.
Make sure all connections are secure between your receiver and your tv.
And when you check the volume of your tv or sound system the volume is maximized.
You have to reset the uverse remote so that it isn t programmed to control a tv.
Then it ll control the internal volume of the stb by using the volume buttons.
First turn your tv volume to about halfway.
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Release both the at t key and.
Using your tv s remote control not your at t u verse tv remote control select input tv video or source to change your tv to the corresponding input.
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Without releasing the at t key press and hold the ok key simultaneously.
Press and hold the menu key then press and hold the ok key.
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Press and hold the at t key on the remote control.
Plug your at t u verse receiver into the wall to give it power.
To program your remote to control the u verse volume follow these instructions.
If necessary refer to your tv s manual to change the input.
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Your tendency is to think there is something wrong with your uverse cable box and you want to call tech support.
If it s just a single channel return to the channel and see if the sound has returned.
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First check if there is loose cables on the back of your tv sound system and stb.
It may be a problem with the station provider and not u verse.
Turn on your tv.
When you do this the max volume on the box will show as 25.